BPM Bird and Pest Management recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, suppliers, the community and the environment.

• BPM recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
• BPM take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
• As the owner of BPM I am responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities.

Our partnership focus:

• We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders
• BPM will operate in a way that safeguards against unfair business practices
• We shall encourage suppliers and contractors to adopt responsible business policies and practices
• We shall encourage dialogue with local communities for mutual benefit
• We will register and resolve customer complaints in accordance with BPCA codes of practice.
• We shall support and encourage any employees to help local community organisations and activities in our region, particularly any BPM chosen charities.
• We shall work with local schools, colleges and universities to assist young people in choosing their future careers, being an advocate for our industry
• We shall operate an equal opportunities policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development
• We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement
• We shall provide safeguards to ensure that all employees of whatever nationality, colour, race or religious belief are treated with respect and without sexual, physical or mental harassment
• We shall provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health and Safety policy and safe systems of work

We shall develop Environmental policies and objectives as part of the business planning cycle.